Help with custom sway

Hello!
I purchased a custom sway plan yesterday but still can’t seem to access anything. It looks like that’s a relatively common glitch...is there anything I need to do on my end to correct it?

Thanks!

I have messaged someone who can help us with that.

Thank you!

Perfect! It looks like it worked...just finished the questionnaires :)

I have them! Thank you!

Thank YOU! :)